Connect with customers across channels while gathering intelligence.

For many organizations, a top priority is adopting technologies that will consistently deliver a more integrated and engaging "omnichannel" customer experience across all channels, especially physical stores, offices, and branch locations where customers are served face-to-face, and in call centers. Failure to act can lead to customers taking their business elsewhere. Catering to customers with such high and constantly changing expectations takes focus. EarthLink can help you leverage technologies such as Unified Communications, Hosted Contact Center and Secure WiFi & Analytics to provide that kind of experience while also getting greater visibility into customer behavior.

EarthLink can help you:

SERVICE ACROSS CHANNELS

Offer customers multiple integrated service options (email, chat, social, voice) and be sure they're quickly routed to the right person to increase satisfaction.

GATHER CUSTOMER INSIGHT

Get closer to customers by personalizing their experience with behavioral data gathered real-time from guest WiFi and learn more about what they're looking for.

ENGAGE MOBILE CUSTOMERS

Offer Secure WiFi to help customers access loyalty programs, social media, etc., and empower employees with access to mobile apps to serve customers better.

EarthLink's solutions for your challenges:

Resources

WE CAN HELP

If you're considering one of our services, or want more information, our sales consultants are happy to get you started. Simply fill out the form, or call us at 1‑877‑355‑1501.

Looking for Customer Support? Please visit our Support page.